Retailers Locked Up Their Products—and Broke Shopping in America

Several years ago, Americans emerging from the early days of the pandemic found that aisles at some of the country’s biggest retailers had begun to change. After a year of shoppers mainlining online deliveries and battling unpredictable product shortages, stores finally replenished their shelves, but with a catch: Many products were locked behind acrylic barriers. The plastic shields, once used sparingly to secure certain kinds of expensive or heavily regulated items such as cellphones or cigarettes, were now holding hostage run-of-the-mill toiletries and cleaning supplies. To negotiate their release, you’d need a key-wielding store employee. If no one was around—and ...