No, Musk Hasn’t ‘Discovered’ Social Security Fraud: Justin Fox

Last year, it suddenly fell to me to manage the affairs of a couple of ailing and now deceased elderly people (my parents-in-law). As anyone who has been through this ordeal knows, it involves spending lots and lots of time on the phone and online communicating with banks, insurers, medical billing departments and other service providers.

The experience offers a useful perspective on the efficiency and responsiveness of various institutions. The worst were, big surprise, a cable company and a health-plan administrator. Banks varied in their customer service, with small banks generally more pleasant to deal with than big ones, although I ...