The JustAnswer website provides this outline of its operation:
1. Ask a question. Enter your question, and create a user account.
2. Name your price. Place a refundable good faith deposit.
3. An Expert answers, often within minutes, usually within a few hours. JustAnswer will send an e-mail notifying you of any answer or request for information from an Expert.
4. Accept the answer. Your acceptance pays the Expert and tells us you’re happy. If you got great service, consider adding a bonus.
That’s all. We guarantee your satisfaction.