Covid-19 Could Force Law Firms to Flip Client Service Script

The coronavirus pandemic and its negative economic effects could force law firms to embrace ways of working more efficiently after long avoiding major changes to how they serve clients, according to a new survey by legal consultancy Altman Weil.

“Law firm complacency has run into the brick wall of the coronavirus pandemic. This is an opportunity for a reset if firms are willing to take it,” said Eric Seeger, survey co-author and Altman Weil principal.

Law leaders responding to the 2020 “Law Firms in Transition Survey” said they had been taking steps to boost profitability. These include jettisoning underperforming lawyers, ...