Client Relationships Suffer as Lawyers Put Billing on Autopilot

Now is the time of year when many law firms pressure their attorneys to get their clients to pay bills before the end of the year. It’s something that clients loathe just as much as their attorneys, according to today’s guest on our podcast, On The Merits.

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Eric Dodson Greenberg, the general counsel of Cox Media Group, said the lawyer-client relationship can suffer when firms bill too aggressively and not thoughtfully enough—a problem made worse by the move toward automated billing. He said he’s lost some trust in certain outside firms he’s worked with when they send him surprise invoices.

“What law firms have done is divorced the billing process from the exercise of judgment,” he told Bloomberg Law editor Jessie Kokrda Kamens. “Law firms often prioritize that last push in December to get all that they can and not really focus on ‘What’s the relationship we inherit on January 1st?’”

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