Verizon Issues $20 Credits to Customers Affected by Outage

Verizon Communications Inc. said it would issue $20 credits to customers affected by a widespread service outage on Wednesday, which it attributed to a “software issue.”

“Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves,” Verizon said in a statement Thursday morning. The company is offering $20 account credits, which should cover “multiple days of service.”

People began noticing service disruptions shortly before noon in New York, according to Downdetector. Complaints peaked at roughly 177,339 about an hour later, according to the site. The cities that had the largest ...