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Uber Sued by U.S. Over Wait-Time Fee for Disabled Passengers (1)

Nov. 10, 2021, 7:24 PM

Uber Technologies Inc. was sued by the Biden administration for charging a “wait-time” fee to passengers with disabilities and allegedly refusing their refund requests, making them feel like “second-class” citizens.

Uber’s failure to “make reasonable modifications” to its wait-time fee policy and ensure “equitable fares” for passengers with disabilities who need more time to board vehicles is discriminatory under the Americans with Disabilities Act, according to the complaint filed Wednesday in a San Francisco federal court.

The Justice Department is asking the court to block Uber’s policy and seeking damages to compensate passengers, including for emotional distress they experienced, as ...

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