Telstra Pays A$24M After Wrongly Charging Customers, ACMA Says

Telstra has paid penalties and refunds to customers after charging them for inactive Internet services over an 11-year period, the Australian Communications and Media Authority said in a statement

• ACMA found 6,532 customers were wrongly billed by Telstra an average of around A$2,600 between April 2012 and August 2023
• “Telstra has a history of incorrectly billing customers and it’s just not good enough,” ACMA Chair Nerida O’Loughlin said
• Telstra has now implemented controls within its systems to address the risk of this issue recurring
• Further contraventions of the billing accuracy rules could lead to the ACMA taking further action, including ...