McDonald’s Turns to Google for AI Chatbot to Aid Restaurant Crew

McDonald’s Corp. is turning to Alphabet Inc.’s Google to build out a chatbot that will help its army of restaurant workers get quick answers on questions like how to clean an ice cream machine.

Called “Ask Pickles,” the bot will be trained on everything from manuals to data generated by equipment at restaurants. It will give workers guidance on the spot, potentially boosting productivity in an industry where every second counts.

The test is one of the initiatives McDonald’s is implementing as it rolls out Google Cloud’s data and generative artificial intelligence tools in restaurants around the world, highlighting ...