Good Reviews for Amazon, Others in GSA E-Commerce Pilot Program

Amazon.com Inc., Thermo Fisher Scientific Inc., and Overstock.com Inc. could eventually translate positive reviews for a GSA e-commerce pilot program into chunks of the roughly $6 billion in small purchases federal agencies make annually.

The General Services Administration awarded contracts to the three platforms in June 2020 to test whether buying through e-commerce portals could improve user experience and generate better data on federal acquisition trends. User feedback represents a key metric officials will consider during the three-year pilot phase. Of the 146 participants surveyed by the General Services Administration, 88% said the platforms offered competitive pricing, 80% ...