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CenturyLink to Pay $550,000 Fine for Unauthorized Phone Charges

Aug. 13, 2019, 5:02 PM

CenturyLink Inc. will pay $550,000 to resolve a federal investigation into complaints that it placed unauthorized charges on customers’ landline phone bills, the Federal Communications Commission announced Aug. 13.

Some CenturyLink customers complained of being billed for long-distance phone services provided by other phone companies that they didn’t authorize. The process, known as cramming, runs afoul of the Communications Act. Customers also said they had trouble getting timely refunds from the company.

“With today’s action, another major phone company will stop cramming and prevent unscrupulous third parties from adding fees to bills without prior express consent,” Rosemary Harold, chief of...

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