The Canadian Radio-television and Telecommunications Commission (CRTC) May 5 clarified rules for telecommunications service cancellations and refunds that impact both consumers and service providers.
Canada’s telecommunications regulator ruled that service providers cannot charge for services after a customer has cancelled them and must provide pro-rated refunds for cancelled prepaid services, but said the companies are entitled to reasonable compensation when customers cancel a new service.
The CRTC confirmed that service providers must not charge for services that are not, and cannot be, provided after a residential or business customer has cancelled, and that they must provide pro-rated refunds for any ...
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