Amazon’s Alexa Reviewers Can Access Customers’ Home Addresses

An Amazon.com Inc. team auditing Alexa users’ commands has access to location data and can, in some cases, easily find a customer’s home address, according to five employees familiar with the program.

The team, spread across three continents, transcribes, annotates and analyzes a portion of the voice recordings picked up by Alexa. The program, whose existence Bloomberg revealed earlier this month, was set up to help Amazon’s digital voice assistant get better at understanding and responding to commands.

Team members with access to Alexa users’ geographic coordinates can easily type them into third-party mapping software and find home residences, according ...