Genesys Gains $21 Billion Valuation in Latest Funding Round (1)

Call center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation, the company announced, a sign companies are increasingly looking to move customer service operations to the cloud.

Salesforce Ventures led the round, which included participation from ServiceNow Ventures and Zoom Video Communications Inc., along with BlackRock Inc. and D1 Capital Partners, Genesys said Monday in a statement.

“It was a great time to include some really strategic partners in the evolution of the company,” Chief Executive Officer Tony Bates said. “It’s a very strong affirmation of the broader ecosystem.”

Genesys, which ...