General Catalyst Co-Leads Funding Valuing Parloa at $1 Billion

Parloa GmbH, a startup building an artificial intelligence platform for customer service, has raised $120 million from investors in a deal that values the company at $1 billion.

Founded in Berlin in 2018, the startup now has offices in Germany and New York. The latest financing, which follows a $66 million round a year ago, was co-led by Durable Capital Partners, Altimeter Capital and General Catalyst.

Parloa says it allows companies to develop and deploy personalized AI agents that can make customer service functions more efficient than traditional chatbots. “Customer support is one of the biggest industries in the world and we ...