Zoom’s AI Features Fuel Call for FTC Probe of Data Practices

An artificial intelligence research group is urging the Federal Trade Commission to probe Zoom Video Communications Inc.'s ability to use consumer data for training AI-based tools such as automated meeting summaries.

The video-conferencing platform allegedly misleads users about control over their data and doesn’t give meeting attendees a way to easily decline participation in AI features, the Center for AI and Digital Policy wrote in a Thursday complaint to the consumer protection agency.

Zoom is under what’s known as a consent order with the commission in relation to past allegations that the platform misled consumers about the level of security ...