Zoom Bows to New York’s Demands for Better Security for Users

Zoom Video Communications Inc., owner of the popular video-conferencing app, will improve security and enhance its encryption protocols in an agreement with New York’s attorney general.

Zoom has seen global usage of its service surge during coronavirus shutdowns, but has come under increasing pressure over vulnerabilities in the app’s software encryption. The company has been sued amid accusations it hid flaws in its app and has seen cases of online trolls sneak in and disrupt web meetings with profanity and pornography.

The agreement with New York Attorney General Letitia James was announced Thursday, the same day that Zoom said ...