To Sell Europe on Cyber Security, IBM Turns to Big Rig Operations Center

“Who was that just now on the phone?” Caleb Barlow, vice president of International Business Machines Corp.’s X-force threat intelligence cybersecurity team, wants to know.

I’ve just fielded a call from a woman claiming to be a reporter about to publish a story that 75 million customer records have been stolen from my company and posted on the internet. I have no idea what the answer is to Barlow’s question.

X-Force Cyber Command tactical operation training center.

Photographer: Luke MacGregor/Bloomberg

As a journalist, I’ve covered cyberattacks and data breaches before, but it’s my first time being on the other end of that phone call. And as I forgot to ...