Honda Hit With Wiretap Suit Over Recording of Customer Chats

American Honda Motor Co. Inc. allegedly allowed Salesforce Inc. to secretly intercept its chat communications with consumers in violation of the Pennsylvania wiretap law, according to a proposed federal class action.

Adam Fajge and Wendy Babcock alleged that Honda contracted with Salesforce to install its “Chat” software service on the website, allowing Salesforce to record and analyze customer-service chats without consumers’ knowledge or consent.

Although Salesforce ran the chat service from its own servers, it was presented as if it were taking place on the Honda website, without any mention of Salesforce, according to a complaint filed Monday in the ...