Ford Beats Class Action Over Third-Party Access to Website Chats

Ford Motor Co. defeated a proposed class action alleging it allowed a third-party software vendor to record website chats between consumers and its customer support agents in violation of the California Invasion of Privacy Act.

Plaintiff Rebeka Rodriguez’s claims that Ford aided and abetted the purported CIPA violations of its vendor LivePerson Inc. were deficient because she failed to allege that LivePerson intercepted a telephone call as required under the act, or that it had the capability to use the chat data for its own benefit, Judge Ruth Bermudez Montenegro of the US District Court for the Southern District of ...