Domino’s AI Phone-Order System Collected Voice Prints, Suit Says

Domino’s Pizza Inc. collected voice data of Illinois consumers ordering by phone without their consent, a putative federal class action claims, violating state biometric privacy law in the process.

A trio of Illinois patrons accused Domino’s of gathering the “highly sensitive ‘voiceprints’ of thousands” of customers in the state since 2020 using an artificial intelligence-assisted technology made by co-defendant ConverseNow Technologies Inc., according to the complaint filed Wednesday in the US District Court for the Northern District of Illinois.

Plaintiffs Zachery Young, Jonathan Neumann, and Odilon Garcia interacted with the AI-assisted software developed that automates phone orders for the pizza ...