The use of biometric voice prints by four financial institutions—Capital One Bank, TD Ameritrade, TD Bank and Fidelity Brokerage Services— to identify callers and test the veracity of their statements violates the California Invasion of Privacy Act, separate potential class lawsuits filed in federal court said.
The plaintiffs in each lawsuit claim that the companies used voice ID systems to perform real-time caller authentication and fraud-risk detention during calls with customers, but that the companies failed to obtain customers’ consent before doing so.
This practice violates the California act, which prohibits the recording of voice prints or voice stress patterns ...