Xerox Gets Mixed Rulings in Wage Case With Call Center Employees

Xerox Business Services LLC and other defendants won summary judgment on a handful of issues in a longstanding class action wage case by call center employees, but they lost on a handful of claims, too.

The defendants operate call centers that respond to inquiries from third-party clients, which include phone companies, airlines, and hotels, Judge John C. Coughenour of the US District Court for the Western District of Washington said. But call center employees are compensated using a payment scheme that the US Court of Appeals for the Ninth Circuit calls “mind-numbingly complex,” he said.

In 2012, Tiffany Hill brought ...