Uber’s Terms of Use Spark Online Contract Enforcement Debate

An Uber passenger injured in a crash is challenging online companies’ ability to force customers into arbitration through terms and conditions that consumers likely haven’t read in a case before the Massachusetts’ Supreme Judicial Court Friday.

William Good sued Uber in 2022, seeking more than $60 million in damages after his driver’s collision on the way home from work left him permanently quadriplegic. But as an Uber customer, Good had checked a box indicating he agreed to the company’s Terms of Use, which contained an agreement that any disputes would be resolved through arbitration.

The Supreme Judicial Court will hear ...