Uber’s Consumer Contract Faces Hostile Massachusetts High Court

Uber Technologies Inc.'s vague pop-up terms of use that intend to bind users to an enforceable contract was met by a highly critical Massachusetts Supreme Judicial Court during a Friday oral argument about a crash victim’s rights.

The language in Uber’s pop-up notice, which attempts to require crash victims to resolve disputes with the company through arbitration, rather than litigation, is central to the case. It encouraged users to read its updated terms and hyperlinked two documents outlining those terms.

“Why are you not doing it more clearly? You know people are reluctant to read these awful things, right?” Justice ...