Sirius XM Sued by NY Over ‘Frustrating’ Cancellation Process (1)

Sirius XM Radio Inc. was sued by New York state for making it difficult for customers to cancel subscriptions to the broadcaster’s online radio services, in violation of state and federal consumer protection laws.

A probe by the AG’s office found that Sirius trains employees to keep customers seeking to cancel on the phone or in a chat for a “frustrating” six-part conversation that includes asking them a series of questions and pitching as many as five “retention offers,” New York Attorney General Letitia James said Wednesday in a statement.

The cancellation process lasts an average of 11 1/2 minutes ...