Google Sued Over Recording Customer Service Calls to Home Depot

Google LLC was hit with a proposed class action accusing the tech giant of recording and analyzing customer-service calls made by consumers to Home Depot Inc. without their knowledge or consent, in violation of the California Invasion of Privacy Act.

Lead plaintiff Christopher Barulich alleged that Home Depot contracted with Google beginning in 2021 to use its Cloud Contact Center AI service to analyze and monitor the hardware retailer’s customer-service calls without implementing a practice of obtaining authorization from callers.

The California law prohibits third parties from monitoring and recording telephone calls without the consent of all parties to the ...