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Foot Locker Faces Class Action Over Recording of Website Chats

Jan. 23, 2023, 10:55 PM

Foot Locker Retail Inc. illegally recorded and shared the communications of visitors to its website who use the site’s chat feature, a new proposed federal class action said.

Ruth Martin alleged that Foot Locker wiretaps the chat conversations of website visitors without their consent and allows a third-party vendor to eavesdrop on the conversations in real time.

The company’s practices violate the California Invasion of Privacy Act, industry norms, and the legitimate expectations of consumers, according to the complaint filed Monday in the US District Court for the Northern District of California.

Martin is a consumer privacy advocate who acts ...