Fidelity Escapes Class Action Over Caller Voiceprint ID System

Fidelity Brokerage Services LLC won’t have to face a class action alleging it collected consumers’ voiceprints in violation of the California Invasion of Privacy Law, a federal court ruled.

Emir Balanzar and Cecelia Lahr alleged in the proposed class action that the Fidelity My Voice system carried out voiceprint examinations on everyone who called the company, including those who never enrolled in the system, and that the company failed to obtain express written consent from consumers for the examination of their voiceprints as required by the CIPA.

Fidelity’s voiceprint system didn’t violate the CIPA because it wasn’t used to determine ...