Delta Sued Over Inadequate Refunds Following CrowdStrike Outage

Delta Air Lines Inc. was hit with a proposed class action alleging the company failed to properly refund fliers or provide passengers with promised meal, hotel, and transportation vouchers after CrowdStrike’s July 19 software outage caused widespread delays and cancellations.

“Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country for days, in many cases thousands of miles from home,” according to the complaint filed Tuesday in the US District Court for the Northern District of Georgia.

The airline failed to promptly refund customers and instead offered e-credits, while making “no mention to passengers ...