Customer Service Workers Sue New York Life Insurance Over Wages

Remote customer service representatives working for New York Life Insurance Co. allege the company violated the Fair Labor Standards Act by failing to pay them for pre-shift work booting up and logging into computer systems and for working during unpaid lunch breaks.

Employees Erica Catty and Charles Catty, who brought a proposed class and collective action suit on behalf of themselves and those similarly situated, cite NY Life’s alleged abuses, including a refusal to pay for work “‘from the beginning of the first principal activity of the workday to the end of the last principal activity of the workday,’” according ...