Bissell Hit With Suit Over Recording of Customer-Service Calls

Bissell Inc. recorded customer-service telephone calls without informing callers or obtaining their consent in violation of the California Invasion of Privacy Act, a proposed federal class action said.

Brie Baldwin, Rolanda Fields, Samuel Gemette, and three others alleged that Bissell, a maker of vacuum cleaners and floor-cleaning products, disclosed on its website that customer-service calls were recorded but didn’t offer the same disclosure during the calls.

The company’s practice of recording the conversations in secret deprived consumers of the right to control the nature and extent of the information they disclosed, according to a complaint filed Thursday in the US ...