BetterHelp Misrepresented ‘Match’ Process, Class Action Claims

BetterHelp engaged in deceptive and unfair business practices by promising its users that its telehealth app could quickly match individuals to licensed therapists, according to a proposed class action filed Monday.

The company falsely implies that it “has a therapist network sufficient to rapidly ‘match’ patients with a provider suitable to meet their needs,” but BetterHelp accepts more patients than its therapists are able to treat, the complaint said. The company also failed to disclose to users that they would or could be matched with therapists who aren’t licensed to treat patients in the state they reside in, the complaint ...