AT&T Subscribers Advance Invoca Suit Over Recorded Client Calls

Invoca Inc. must face a proposed class action alleging its AI-powered technology recorded and analyzed AT&T Inc.'s customer calls without consumer consent in violation of the California Invasion of Privacy Act.

The plaintiffs sufficiently alleged that Invoca was a third party using the customer calls for its own purposes, rather than a mere agent of AT&T, Judge Hernán D. Vera of the US District Court for the Central District of California said Monday.

That was enough to state CIPA claims against the “conversation intelligence” software company, Vera said.

The plaintiffs alleged that Invoca, an AT&T contractor, recorded and analyzed conversations ...