Allego Inc. Hit With Wiretap Lawsuit Over Sales-Call Recordings

Software services provider Allego Inc. secretly recorded and analyzed the calls of its customers’ sales representatives without their knowledge or consent in violation of the California Invasion of Privacy Act, a new proposed federal class action said.

Plaintiff Joellen Chan, a former sales associate for pharmaceuticals maker Abbot Laboratories Inc., alleged that Allego recorded her sales calls as part of its contract with Abbot to provide sales-optimization services.

Chan was unaware her calls were being intercepted in real time and disclosed to Allego, and she didn’t provide her consent to the interception, according to a complaint filed Thursday in ...