How to Train Employees Who Worry About AI: Management & Work

Analyzing trends in leadership, company culture and the art of career building.

Safety first

While most companies training workers on artificial intelligence focus on explaining the basics of prompt engineering and large language models, corporate coaching company BetterUp Inc. takes an unusual approach. Its month-long program begins not with skills, but with feelings — and an invitation for employees to talk openly about their hopes, anxieties and questions regarding AI.

In Zoom breakout rooms, small groups of employees from across the company, from junior staff to C-suite executives, are encouraged to say out loud what many are privately thinking.

“It’s like ...