Vivint Smart Home Poses as Competitor in Sales Calls, Suit Says

Vivint Smart Home Inc. sales agents regularly harm competitor CPI Security Systems Inc. by posing as CPI representatives and making false sales pitches to its customers, a new lawsuit in a North Carolina federal court alleges.

Vivint tricks the customers into believing, among other things, that it has purchased or is purchasing CPI; that it’s “taking over” CPI’s customer accounts; or that Vivint makes its competitor’s equipment and is present at customers’ homes simply to upgrade CPI’s system, the suit alleges.

These false and misleading statements permit Vivint to take advantage of CPI’s goodwill, damage its name, and lead CPI’s ...