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Southwest Sues Travel Booking Site for Unauthorized Ticket Sales

Jan. 15, 2021, 3:50 PM

Southwest Airlines Co. accused travel booking site Kiwi.com in Dallas federal court of selling its tickets, scraping its flight and pricing data, and using its trademarks without permission.

The Thursday complaint also says Kiwi adds unnecessary fees that Southwest doesn’t charge and refused to stop its “unlawful, deceptive, and harmful conduct” several times.

Southwest told the U.S. District Court for the Northern District of Texas that it doesn’t allow online travel agencies to sell its tickets without express written approval. But it says Kiwi has sold nearly 187,000 Southwest tickets without its authorization from 2017 to the first half of...

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