‘Jim’ The Chatbot Helps DBS in Hiring for Wealth Business (1)

Singapore’s largest bank is getting help from a chatbot named Jim in its drive to select good candidates for its growing business advising customers on managing their wealth.

DBS Group Holdings Ltd. says the artificial intelligence program introduced last year has sped up and improved the quality of initial screening for so-called wealth planners, entry level staff in its consumer banking operation.

About one-third of the candidates who passed Jim’s vetting went on to get jobs with DBS, compared with only one-seventh under the previous system which relied solely on human recruiters, according to Susan Cheong, the bank’s head of ...