Medicare Call Center Woes Persist With Maximus Taking Charge (1)

March 11, 2019, 2:43 PMUpdated: March 11, 2019, 3:23 PM

A General Dynamics selloff hasn’t improved working conditions at Medicare call centers, workers allege, as House appropriators give the 10-year contract closer scrutiny.

Under new manager Maximus Inc., workers at a Virginia call center aren’t receiving adequate wages, in violation of the federal service contract law, the Communications Workers of America allege in a complaint filed Jan. 31 with the Labor Department. The complaint, viewed by Bloomberg Law March 8, is the latest in a series of wage and working condition complaints filed by the union on behalf of workers employed by the CMS contractor.

“For the workers, it has ...

To read the full article log in.

Learn more about a Bloomberg Law subscription.