HHS Moves to Stop Agent, Broker Abuses in Obamacare Coverage

Insurance agents and brokers helping people sign up for marketplace health insurance can no longer make changes to a consumer’s HealthCare.gov enrollment unless they’re already associated with that particular signup.

The new directive from the Centers for Medicare & Medicaid Services is designed to address growing complaints about unauthorized Obamacare plan changes made by agents and brokers in states that utilize the federal website.

As of Friday, an agent or broker who’s not associated with a consumer’s enrollment must conduct a three-way phone call with the consumer and the Marketplace Call Center, or direct the consumer to submit the ...