Cigna Sued Over Alleged Automated Patient Claims Denials (1)

A class action was filed Monday against health insurer Cigna alleging that it illegally used advanced technology to automatically deny patients’ claims without opening their files.

The suit was filed in the US District Court for the Eastern District of California by public interest law firm Clarkson Law Firm P.C. It alleged that Cigna Corp. and Cigna Health and Life Insurance Co., which cover about 18 million people in the US, denied more than 300,000 requests for payments using the method over two months in 2022, spending an average of 1.2 seconds reviewing each request.

The suit alleged that Cigna ...