Biden Effort Aims to Ease Customer-Service Hurdles for Consumers

President Joe Biden’s administration is asking Americans for ways to ease consumer service hurdles they face when canceling subscriptions or obtaining refunds – part of a broader effort to address kitchen-table issues for voters ahead of the election.

The White House unveiled an initiative, dubbed “Time is Money,” which aims to “crack down on all the ways that corporations — through excessive paperwork, hold times, and general aggravation — add unnecessary headaches and hassles to people’s days,” according to a White House release detailing the effort.

The administration is unveiling a portal where Americans can submit suggestions for what ...