Maximus Shows Flaw in $6.6 Billion Call Center Procurement (2)

Maximus Federal Services Inc. has demonstrated that the $6.6 billion maximum value call center services procurement issued by the Centers for Medicare and Medicaid Services is flawed by an ambiguity, according to a Government Accountability Office statement.

Maximus protested June 20 the request for proposals’ inclusion of a requirement that the apparent contract winner must enter into a labor harmony agreement with any labor organization showing interest in representing employees that would work under the contract.

An LHA is an agreement between a labor organization and an employer before the union has been selected or recognized as a collective bargaining ...