Airbnb to Remove Arbitration Provision on Sexual Assault Claims

Airbnb says arbitration provisions will no longer apply to sexual assault or sexual harassment claims by hosts or guests.

• “We believe that survivors should be able to bring claims in whatever forum is best for them,” company says in blog post
• Policy change coming in next iteration of Terms of Service
• Company says change aligns with 2018 commitment to no longer require Airbnb employees to use arbitration in cases involving sexual harassment
• Since January 2019, company says, it has not asked a court to force any cases involving sexual assault or sexual harassment claims by hosts or guests into arbitration ...