Joseph Feldman considers himself a project management expert after years as an executive for companies such as
That expertise was put to the test when his insurance company, Blue Cross Blue Shield of Illinois, said it would stop paying for residential behavioral health care for his daughter, a teenager at the time. He faced paying tens of thousands of dollars to keep her in the residential program, or pulling her out early, possibly endangering her recovery.
He kept her in the program, fighting to get the claims covered through appeals to the insurer and a lawsuit. ...