Xerox Business Services Underpaid Call Center Workers

Xerox Business Services LLC’s method of calculating compensation for approximately 10,000 Washington state call center workers caused them to be underpaid, the Ninth Circuit said.

The company, now known as Conduent Inc., must pay workers at least minimum wage for every individual hour they work, rather than average their earnings across work hours, the U.S. Court of Appeals for the Ninth Circuit affirmed June 11.

The Ninth Circuit followed the Washington supreme court’s ruling on a certified question that a compensation plan which includes an employee’s “production minutes” as a metric doesn’t qualify as a piecework plan under the state’s ...