Workday to Cut About 400 Employees Focused on Customer Support

Workday Inc. is cutting about about 400 employees, saying it will help the software company better invest in priority areas.

The job reductions will focus on customer-facing roles which are “non-revenue generating,” Workday said Wednesday in a regulatory filing. The cuts amount to about 2% of the company’s total workforce and will cause an estimated $135 million in charges in the fiscal fourth quarter, which ended in January, Workday said.

Many companies are reevaluating the makeup of their employees in the age of AI. Customer support roles have been a common target to be reduced or eliminated because new ...