Wayfair Stiffed Customer Service Workers on Pay, Lawsuit Alleges

Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight states’ wage laws.

The furniture retailer requires workers to boot up the computer and phone systems necessary to do their jobs before beginning their shifts and shut the programs down afterward, but it doesn’t pay them for the time spent on those tasks, depriving them of regular and overtime pay, the complaint filed Tuesday in the US District Court for the District of Massachusetts says.

The company, a subsidiary ...