T-Mobile’s ‘T-Voice’ Program Violates Labor Law, Court Agrees

T-Mobile USA Inc. likely will have to disband its nationwide program for collecting complaints about work from its customer service representatives, after a federal appeals court ruled 2-1 that the National Labor Relations Board had sufficient legal backing for such an order.

The US Court of Appeals for the District of Columbia Circuit on Friday affirmed the NLRB’s decision that the company’s T-Voice program qualified as a labor organization and that it was unlawfully dominated and assisted by T-Mobile.

The appeals court ruling puts judicial force behind the NLRB’s order to dissolve T-Voice and may end a nearly eight-year legal ...